Policies and Q&A

How do I know my ring size?
We recommend measuring at any store or jewelry booth near your home.

Is it possible to reach the studio?
My home studio is open 7 days a week, with coordination by telephone in advance.
My address and contact details are:

Paula Lapidot
Mobile: +972-54-6353257
Studio: Hertzel 6/8, 44444406, Kfar Sbab, Israel
Packages: HaTehiya 7, POB 1024, 4411001, Kfar Sbab, Israel

Do prices include VAT?
No, all prices doesn't include VAT.

How do I pay?
Through your PayPal account, Or
Pay with a credit card via PayPal, without having to open a PayPal account:

Why doesn't my discount coupon work?
If there is a store promotion, coupons are paused until the end of the sale.
No double discounts.

Preparation details and shipping policy:
The jewelry is made by hand and made to your order, the order preparation time is up to 14 days after the order is confirmed and payed,
The order preparation time for jewelry with custom engraving are longer than 14 days and up to 28 days. 
My jewelry are coated with a thick gold plating that can last.

Shipping Types:
Delivery to the customer's home - your order will be sent the next day after the jewelries are ready.

In Israel it will be delivered to a pick-up point - delivery time is approximately 2-5 business days (For kibbutzim and moshavim the delivery will be by with registered mail approximately - 2-6 business days)

Outside of Israel shipping will be by registered mail (with tracking), between 6 and 20 business days.

You can choose from a selection of shipping upgrade options when ordering.

All my jewelry are packed in a box and a protected envelope.

Please let me know if the shipment is a gift and sent to the final customer.

I send your order to the address indicated in your order only. From the time of shipment the package is the responsibility of the shipping company only, if the package comes back I will contact you (additional shipping cost may apply).

For overseas shipments, if there are additional costs in the destination country (customs, VAT, etc.) they will be at the customer's expense.

Refund and exchange policy:
You can return the jewelry unused and up to 14 days after arrival, please send them in its original packaging and in a protective envelope at your expense,
and I will refund you for the jewelries,
YOU CAN NOT return personally engraved jewelry and special-sized jewelry.

If the jewelry does not meet your expectations please contact us and we will find the best solution.

Warranty for the coating is for one year from the date of shipment, provided that the instructions specified in the item are kept. If re-coating is required please email us and we will re-coat it at no additional cost.

Size replacement:
1) Replacement of ring size with standard sizes 45 to 60 (3.5 to 9.25 American) will cost you only for the additional cost of re-shipping, non-standard sizes will be replaced at the additional cost for resizing and re-shipping.

2) Solid silver or gold - a change of measure will be at the additional cost for the change of scale and return shipping, the extra costs will be priced accordingly.

The store is not liable to the extent that the customer is given the wrong size.

A credit after 60 days of the order date will be paid deducting the fees paid. Shipping costs will be deducted from the credit.